• ROLE: INNOVATION DESIGNER 🎨

• DURATION: JUN. 2023 ‑ AUG. 2023 (8 WEEKS) ⏰

• TOOLS: FIGMA 🛠

• TEAM: IBM CLIENT ENGINEERING TEAM 🔧

THE PROBLEM STATEMENT:

Error and Warning Alerts of the IBM SaaS Console were Not Clearly Visible to its Users, Causing Confusion.

User Pain Points

• The ambiguous alert messages can lead to panic as the user wonders when their data will be lost.

• The "Buy subscription" call-to-action is duplicated which can lead to users not taking action at all.

• The second button is misplaced in a separate section, breaking the gestalt principle of proximity.

USER SOLUTION:

We Merged All Alerts in a Separate Section at the Top such that Users Can Quickly Find Recent Alerts.

The alert message notifies the user the problem and more information is shown when dropdown is clicked:

The clear call to action buttons allow for action to be taken quickly:

MY ROLE:

I Designed the Prototype of the Recent Events Section and Built Popups to Facilitate a Paid Subscription Renewal, a Common Source of Alert.

The popup shows subscription details followed by a call to action button at the bottom:

IMPACT

Although Not Public Yet, the Changes Will Improve User Understanding of Errors, Leading to Less User Frustration.

REFLECTION

I Learned that Error Messages Should be Easily and Quickly Accessible, as Errors Can be Detrimental to the Overall User Experience.

Additionally, working in a large team was at first intimidating, however, I quickly adapted through asking questions, getting feedback on my design work through presentations to diverse team members, and forming meaningful connections. I learned that working with other designers, developers, and sales representatives improved my presentation skills, especially explaining design concepts in a way that is understandable for people with no design or technical experience. I will be going back to IBM where I will continue with this project, and take on other projects that continues to combine both my design and engineering skills.

Thank you for reading :)